PP69 Privacy Policy – Personal Data Protection for Malaysian Members

1Introduction & Scope of Privacy Policy

This Privacy Policy is issued by PP69 ("we", "platform", "PP69") and applies to all users who access or use the website pp69.best and any related services, including mobile applications, online casino games, Sports Betting, e-sports, and any communications between you and PP69.

PP69 takes data privacy very seriously. As a platform serving users in Malaysia, we comply with the data protection principles set out under the Personal Data Protection Act 2010 (PDPA) and relevant international standards. Our goal is straightforward: you should know what we collect, why we collect it, and what we do with it — with no fine print or confusing language.

By registering an account or using the PP69 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of any data already collected.

2Personal Information We Collect

PP69 collects two types of information: information you provide directly to us, and information collected automatically when you use the platform. Below is a detailed breakdown of each category:

Information You Provide Directly:

• Registration Information: Full name, active Malaysian phone number, email address, and password when you create your PP69 account.
• Identity Verification (KYC) Information: A copy of your MyKad, bank statement, or utility bill may be requested to verify your identity before a large withdrawal is processed or when required by compliance obligations.
• Financial Information: Your e-wallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or bank account details (Maybank2u, CIMB Clicks via FPX) used for deposits and withdrawals.
• Communications: Any messages, complaints, enquiries, or feedback you send to the PP69 support team via live chat or email.

Automatically Collected Information:

• Platform Usage Data: Betting history, games played, deposit and withdrawal amounts, activity patterns on the platform, and login timestamps.
• Technical Data: IP address, device type, operating system, browser type, screen resolution, and internet service provider (ISP).
• Location Data: Country and region determined based on your IP address for geo-compliance and security purposes.
• Cookie Data: Session information, language preferences, display settings, and device identifiers stored via your browser cookies.

3How PP69 Uses Your Personal Data

PP69 only uses your personal data for legitimate purposes that are necessary to operate the platform effectively. We do not use your data for purposes unrelated to the services we offer. Below is a breakdown of how your data is specifically used:

• Account Management: To create, manage, and maintain your PP69 account — including login verification, password recovery, and profile management.
• Transaction Processing: To process your deposits and withdrawals through your chosen payment method, whether Touch 'n Go, DuitNow, GrabPay, or FPX online banking. Financial data is used solely to facilitate these transactions.
• Legal Compliance & KYC: To meet legal compliance requirements, including identity verification, anti-money laundering obligations, and reporting requirements to regulatory bodies where required by law.
• Platform Security: To detect and prevent fraud, unauthorised access, system manipulation, and any activity that violates PP69's terms of use.
• Customer Support: To respond to inquiries, resolve complaints, and provide technical assistance that you request through PP69's support channels.
• Product Improvement: Aggregated usage data (not individually identifiable data) is used to understand how members use the platform and to improve features, performance, and the overall user experience.
• Service Communications: To send important notifications related to your account — including deposit confirmations, security updates, changes to terms, and other essential information. These are not marketing emails; they are communications you need to use the platform safely.
• Promotions & Bonuses: With your consent, to inform you about promotional offers, bonuses, and VIP programme updates relevant to your activity at PP69. You may opt out of marketing communications at any time.

4Third-Party Data Sharing & Disclosure

PP69 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute and unchanging commitment. That said, in the course of operating the platform, there are limited situations in which your data may be shared:

• Payment Providers: Required transaction information is shared with e-wallet and banking providers (Touch 'n Go, GrabPay, DuitNow, Maybank, CIMB) to process your deposits and withdrawals. These providers have their own privacy policies and are bound by data protection agreements.
• Game Software Providers: Required game data (such as player ID and betting records) is shared with third-party game providers (such as Evolution Gaming, Pragmatic Play, PG Soft) for game settlement and audit purposes. This data is kept to the minimum necessary and does not include directly identifiable personal information.
• Legal Requirements: PP69 will disclose personal data when required by Malaysian law or a valid court order — including investigations into fraud, money laundering, or disclosure orders issued by authorised authorities.
• Security Protections: In cases involving serious threats to platform security or other users, relevant information may be shared with our security team or the appropriate authorities.

5PP69 Security & Data Protection

PP69 continuously invests in security infrastructure to protect our members' personal and financial data. Data protection is more than a legal obligation to us — it is the foundation of trust we build with every PP69 member.

Key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser and PP69's servers are protected with 256-bit SSL encryption – the same standard used by major Malaysian banks. Data in transit cannot be intercepted or read by third parties.
• Data Encryption at Rest: Sensitive data such as financial information and passwords is stored in encrypted form (encrypted at rest). Your password is never stored as plain text — we store a one-way hash that cannot be decrypted.
• 24/7 Monitoring: PP69's security team monitors platform activity around the clock to detect and respond to any threats or unauthorised access attempts.
• Internal Access Controls: Access to member data within PP69's internal systems is restricted and governed by a need-to-know principle. Not all employees have access to full member data — only those who require it to perform their specific duties.
• Two-Factor Authentication (2FA): Members can enable 2FA for added protection on their accounts. We also use 2FA internally for all critical system access by PP69 staff.
• Regular Security Audits: PP69 undergoes regular independent security audits to identify and address any vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security. In the event of a data breach affecting your personal information, PP69 will notify you within the timeframe required by applicable law and take appropriate remediation measures.

6Cookies & Tracking Technologies

PP69 uses cookies and similar tracking technologies to keep the platform running properly, improve the user experience, and understand how members use our services. Below is an explanation of the types of cookies we use:

You can manage your cookie settings through your web browser preferences. However, disabling essential cookies will affect the functionality of the PP69 platform and you may be unable to log in or complete transactions properly. PP69 does not use third-party cookies for advertising or cross-site tracking purposes.

7Your Privacy Rights as a PP69 Member

As a PP69 member, you have certain rights regarding your personal data held in our systems. PP69 respects these rights and provides straightforward ways for you to exercise them:

To exercise any of the rights above, contact us at support@pp69.best with the subject line "Privacy Rights Request". We will process your request within 14 business days and inform you of the action taken.

8Data Storage & Retention Period

PP69 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. The following are general retention guidelines by data type:

• Active Account Data: For as long as your account remains active on PP69. Data is retained to ensure uninterrupted use of our services and to support your account needs.
• Financial Transaction Records: Minimum 7 years from the transaction date, in accordance with Malaysian accounting laws and anti-money laundering (AML) compliance requirements. This is a legal obligation that remains in effect even if you close your account.
• KYC Records: Minimum 5 years after the business relationship ends, in accordance with Malaysian legal compliance requirements.
• Customer Support Logs: 3 years from the date of last interaction, for dispute resolution and service improvement purposes.
• Session Data & Cookies: Session data is deleted when you log out. Persistent cookies are stored for a maximum of 12 months or until you clear your browser cookies.
• Marketing Data: Until you withdraw consent or request deletion. PP69 will not use your data for marketing communications once consent has been withdrawn.

Once the retention period expires and there is no legal requirement to keep the data, PP69 will securely delete or anonymise it so that it cannot be recovered.

9Children's Privacy & Protection of Minors

The PP69 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Account registration by minors is strictly prohibited and constitutes a serious violation of PP69's terms of use.

PP69 uses an age verification system during registration and reserves the right to request proof of age (such as a copy of your MyKad) at any time if there is reasonable doubt about a member's age. Accounts suspected of being held by underage individuals will be suspended pending verification.

10Amendments to This Privacy Policy

PP69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. We are committed to notifying you of any material changes before they take effect.

How we will notify you of important changes:

• In-platform notification on PP69 when you next log in
• Email to the address registered to your account
• A clearly displayed "Last Updated" date at the top of this page

For minor changes that do not materially affect your privacy rights, we may simply update the date on this document without active notice. We encourage you to review this page periodically. Your continued use of the PP69 platform after any amendments are published will be considered acceptance of the updated policy.

11Contact Us for Privacy Enquiries

PP69 takes every privacy-related query or complaint seriously. If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your privacy rights, please reach out to us through the following channels:

• Privacy Email: support@pp69.best – include "Privacy Inquiry" in your email subject line for faster processing. We respond within 2 hours during normal business hours.
• Live Chat: Available 24 hours a day, 7 days a week within the PP69 platform. For privacy inquiries requiring immediate action – such as suspected account breaches – live chat is the fastest option.
• Frequently Asked Questions: Page PP69 Frequently Asked Questions contains answers to the most frequently asked privacy questions from our members.

For formal privacy rights requests — such as data access, correction, or deletion — please email us with the following details: your full name, registered phone number, the type of request, and a brief reason. We will process your request within 14 business days and send a response to your registered email address.

PP69 is committed to resolving all privacy-related inquiries and complaints fairly and transparently. If you are not satisfied with how we have handled your complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant supervisory authority.